AYSO Region 359 Refund Policy

All Seasons
Last Updated: April 2026

We understand that situations sometimes arise where a player cannot continue after registering. This page explains what portions of your registration payment may be refunded and under what conditions.

Key Refund Deadlines

• Before May 31: Full refund, less non-refundable fees
• June 1 through July 31: 50% refund, less non-refundable fees
• On or after August 1: No refunds

Registration Fee Breakdown

Your registration fee includes:

• Regional Fee: Covers the cost of operating the local soccer program and one player uniform. This portion may be refundable.
• National Fee: Covers AYSO National insurance and administrative costs. This fee is non-transferable and non-refundable.
• Transaction Fee: Charged by third-party vendors such as Sports Connect for payment processing. This fee is non-transferable and non-refundable.

There are no refunds or make-ups if games are cancelled.

How to Request a Refund

Refund requests must be submitted by email only to:

Regional Commissioner: [email protected]

Regional Treasurer: [email protected]

Subject line: REFUND REQUEST FOR [Player’s Name] [Season & Year]

Email body must include:

• Player’s full legal name
• Date of birth
• Reason for request
• Valid U.S. mailing address
• Phone number

Refund Request Guidelines

• Requests made before registration closes will receive all monies paid except for the AYSO National Fee, transaction fees, and any applicable regional cost deductions.
• Refunds will be issued only to the primary account holder who made the payment.
• Refund payments will be made through Sports Connect and returned to the card used for the original transaction. No cash refunds will be issued.
• Only one request per player should be submitted. Multiple requests may delay or void processing.
• All refunds must be approved at a regional board meeting, and board decisions are final.
• Please allow 4–6 weeks for processing, though it may take longer if the board cannot meet promptly.

Refund Conditions and Notes

• N1: Registration will be a full refund if requested in writing before May 31, a 50% refund from June 1 through July 31, and no refunds on or after August 1.
• N2: If a uniform was received, it must be returned to qualify for a refund.
• N3: No refund or replacement is issued for uniforms with inaccurate sizes.
• N4: Transaction fees are non-refundable. As of 5/28/25, the fee is $3.50 per transaction. We recommend registering all players in one household together in a single transaction.
• N5: The AYSO National Fee ($25 per player) is non-refundable and non-transferable. It covers registration and insurance for one AYSO membership year, from July 1 through June 30.
• N6: Refund processing steps include verification in the Sports Connect portal, review by the regional board, and if approved, issuance of the refund by the Regional Treasurer after authorization is obtained.

Accidental Registration and Refund

If you registered by mistake, act quickly.

• You must contact the Regional Commissioner, Jamie Henry, within 48 hours of registration to qualify for a full refund.
• Email: [email protected]

Do not dispute the charge with your credit card provider.

Doing so:

• Triggers at least a $35 chargeback fee, which will be billed to you
• Must be paid before you can complete any new registrations

The timestamp of your email will be used to confirm that your refund request was made on time.

Questions?

For refund questions, please contact the Regional Commissioner or Regional Treasurer using the email addresses listed above.